Business policy

Diagnostiskt Centrum Hud (DCH) currently has >100 employees in clinics in
Sweden's three largest cities. The absolute majority of us work directly with patients and all are,
part of the whole and can act as ambassadors for DCH.
We want satisfied customers and employees! We care about high medical quality, excellent service and good
service and good treatment. The policy describes who we are and what we stand for. The policy can be seen as a support
for a code of conduct internally and at the same time represent a collective promise we make to everyone around us.

We promise to stand for:

1. Quality

With our large pool of specialist expertise and a good collaborative climate, we ensure high quality care
quality. All roles and individuals within the DCH are important in achieving this high quality. Important is
also important is good cooperation, with respect and sensitivity for each other, and a striving for a
continuous learning. We can learn from mistakes as well as from good examples - and we should be
generous in sharing both. By doing so, we can work with continuous
improvements based on measurable quality objectives.

2. Trust and Safety

The fact that we all act professionally in our different roles creates credibility and trust. Together
with the high quality, it creates safe and secure care. High patient safety and a good
working environment creates security for us all. We also pledge that, by working with good ethics,
manage our common resources, including taxpayers' money, by not under- or over-diagnosing, under- or over-treating. This applies regardless of who pays for the care.

3. Engagement

Everyone in DCH is important! Through commitment and participation and a high sense of service, we all contribute
to the positive experiences that make for satisfied patients. For everyone, it is therefore important to always have a pleasant
treatment - towards everyone. The fact that we have a common intranet gives a greater chance of understanding and transparency,
of the whole business and its procedures and development projects. Through this togetherness
conditions for feeling confident in working towards the same goals.

4. Innovation

We want to be a learning organisation, which increases our knowledge and ability to take care of today's
patients in the best, safest and most efficient ways. Our promise to the patients of the future is that we will
through research and innovation, strive to build new knowledge and new products. Education
of students and colleagues helps to spread our knowledge and skills to more people, which will
benefit both current and future patients.

5. Environmental Awareness

Our commitment also includes a holistic approach, continuous improvement and measurable environmental targets
constantly strive to reduce our negative environmental impact and increase our positive environmental impact. We follow
applicable environmental legislation and other laws, regulations and rules that affect us. Our most
environmental aspects are in material and energy consumption, which is why we work systematically with
to conserve natural resources and energy, thereby progressively improving our environmental performance.
All managers and employees share responsibility for quality and the environment and actively contribute to the
professional expertise and commitment. Health and safety aspects are part of our environmental work and it is known from
research that a good working environment increases patient safety. We shall avoid work-related injuries and
maintain a sustainable workplace where staff enjoy working and stay. The management system for
quality and environment management system describes this and by systematically working on improvements in
management system, we can also improve our operations.
We listen to our customers and other stakeholders and set the same quality and environmental standards for our
and partners as we do for our own operations. We report on request
details of our quality and environmental performance.

Last updated: 2024-09-25 Author: Magnus Bäcklund